Overview
Family Liaison Officer role at TieTalent (Outcomes First Group). Location: Acorn Park School, Norwich, NR16 2HU. Salary: £25,089.04 per annum. Hours: 37.5 hours per week, Monday to Friday. Contract: Permanent, Term Time only.
About The Role
As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.
Responsibilities
* Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
* Be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
* Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
* Hold weekly virtual drop-in sessions via Teams.
* Provide practical advice and information about Autism and family support to parents to support their pupil.
* Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs (e.g., voluntary groups, health, support groups).
About Us
Acorn Park School serves 160 pupils, all with a primary diagnosis of Autism. We run Formal and Semi-formal curriculum pathways, with Complex needs pupils on the Semi-Formal Pathway. We have Day and Residential pupils on a 30-acre site in rural Norfolk with additional facilities such as a Forest School, Animal Care Farm, play areas, a sports hall and sensory rooms. Outcomes First Group provides education and care to neurodivergent young people and is committed to safeguarding and promoting pupil welfare. All applicants will be subject to safeguarding checks and a fully enhanced DBS.
Benefits
You’ll receive a strong reward package including:
* Life Assurance
* Pension scheme with options to increase contributions
* Your Wellbeing Matters — access to mental health support services and physical health checks
Plus a market-leading Flexible Benefits Platform (Vista) with options such as:
* Health, wellbeing and insurance benefits
* Discount options in the UK and abroad
* Cycle to Work schemes
* Electric Car Purchase Scheme
* Critical illness cover
* Family Growth Support — enhanced maternity/paternity leave and paid fertility treatment support
Note: We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Additional information
* 4DWW (4-Day Working Week) option applies to eligible roles and is subject to probation and is not contractual.
Outcomes First Group is committed to fair and efficient recruitment, with safeguarding checks and compliance with statutory requirements which may affect timescales.
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