Our international client requires an experienced Receptionist/Facilities Administrator to join their team on a rolling contract basis to commence in October 2025.
Responsibilities:
* Presenting a professional front-of-house corporate image to callers, visitors, and staff.
* Answer incoming telephone calls, greet visitors, and provide customer support.
* Assist Facilities where appropriate, including managing mail-ordering, stationery, and lunches.
* Liaise with local uniform suppliers on new orders and uniform deliveries.
* First point of contact for staff reporting building/landlord issues to Helpdesk and maintaining records of such reports.
* Arranging travel: taxis, couriers, and supporting Facilities where necessary with hotel bookings and flight bookings.
* Ad hoc administration duties for Facilities Manager and Department Managers, assisting with ad hoc projects.
* Taking hospitality bookings for internal and external meetings and informing IT when AV equipment is required.
* Monitoring Facilities and reception mailboxes.
* First point of contact for staff requesting service from our off-site records management service provider.
Daily duties will include, but are not limited to:
Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers.
Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away.
Announce calls when transferring a call.
Check messages from the nighttime voicemail mailbox
Greet visitors in a professional, courteous, and helpful manner.
Ensure all guests and visitors sign in and receive guest badges.
Notify employees of guest and visitor arrivals.
Handle incoming deliveries to the front desk and distribute/ arrange courier shipments/same day/overnight.
Sort mail in the morning, collate mail throughout the day in readiness for collection.
* Assist the Facilities Manager in sourcing and ordering stationery, sundry office supplies, including water, and catering.
* Book taxis for internal and external customers.
* Ordering the collection and delivery of records from our off-site archive management service supplier and managing the process generally.
* Assisting Facilities Manager with informing building maintenance of requests (e.g., air con). Monitor and log requests through Facilities.
* Monitor and control car parking in conjunction with Security.
* Liaise with cleaning/security teams and report issues to the Facilities Manager.
* Support Facilities and departments with general administration duties and ad hoc projects as required.
* Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying.
* Handle routine correspondence in the office.
Relationships
* Report to the Facilities Manager
* With all UK employees
* With all external visitors
Desirable Qualifications and Experience
* Previous reception and administration experience
* Good PC Skills
* Good communication and customer service skills
Hours: 8.00 a.m. to 3.00 p.m., Monday to Friday
On-site role
Parking is available
Role to commence October 2025
Interested/ Please apply