Quality Control & Warehouse Inventory Associate
Quality Control & Warehouse Inventory Associate
NewCold is a service provider in cold chain logistics focused on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies by offering advanced logistic services worldwide. We use the latest technology to empower our people to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long‑term partnerships, and deliver solid investment opportunities that enable next‑generation logistic solutions.
NewCold is one of the fastest‑growing companies in cold chain logistics and is expanding its teams to support this growth. More information can be found on http://www.newcold.com and on our social media.
About the Vacancy
Job Title: Quality Control & Warehouse Inventory Associate
Department: Inventory / Stock Control
Hours: 42.5 hours per week
Shift Pattern: 4 on 4 off days only.
Role Overview: We are looking for a proactive and detail‑oriented Quality Control & Warehouse Inventory Associate to support the accurate management of customer stock within our automated warehouse environment. This role is key to ensuring timely response to stock‑related queries and maintaining high standards of stock accuracy, control, and reporting across all processes. You will work closely with the Inventory Manager and other warehouse teams to identify and resolve issues promptly and professionally.
Purpose of the Role: To ensure all customer stock is accurately recorded upon entry and exit from the warehouse, handle stock‑related requests efficiently, and maintain on‑the‑ground visibility to prevent and resolve issues before they impact operations. This role requires both administrative and hands‑on work within the warehouse.
Key Responsibilities
* Conduct monthly inbound and outbound audits for all customer accounts.
* Log, investigate, and report stock discrepancies professionally to clients.
* Perform daily, weekly, and monthly stock control tasks, ensuring accuracy and timely completion.
* Investigate missing or mislabelled pallets and resolve root causes.
* Carry out system investigations to identify stock movement or process issues.
* Conduct pick‑floor stock counts and resolve inventory discrepancies.
* Ensure compliance with agreed stock accuracy and audit standards.
* Return’s & Pallet Management: Process and check refused or returned pallets.
* Identify and manage Corby return pallets.
* Unpick and restack pallets as per customer specifications.
* Consolidate pallets on request to optimize warehouse space.
* Handle damaged stock by building disposal pallets in line with customer guidelines.
* Customer & Stakeholder Communication: Act as the first point of contact for inventory‑related issues from clients and delivery points.
* Respond to customer emails and queries in a timely, professional manner.
* Liaise with clients on order cancellations and allocation changes, especially outside regular office hours and on weekends.
* Attend customers’ weekly stock meetings to raise and resolve stock issues.
* Operational Support: Operate MHE (Material Handling Equipment) to load/unload pallets from trailers and buffer lanes.
* Support general warehouse duties as required to ensure smooth operations.
* Work closely with warehouse teams to monitor and maintain inventory integrity.
Requirements
* Proven experience in inventory, stock control, or quality assurance within a warehouse or logistics environment.
* Strong communication skills with the ability to liaise professionally with internal and external stakeholders.
* Excellent attention to detail and problem‑solving skills.
* Competent using Warehouse Management Systems (WMS) and Microsoft Office.
* Ability to work independently and collaboratively within a team.
* High levels of physical fitness with the ability to carry out manual handling tasks regularly.
* Comfortable working in cold‑store conditions with temperatures as low as -20°C.
* MHE license (preferred) or willingness to be trained.
Note: This job description is intended to outline the core responsibilities of the role. The company reserves the right to make reasonable adjustments based on business needs.
Schedule
4 on 4 off: Day shift, Night shift, Rotating days and night shift.
21 days holiday each year (including all bank holiday entitlements). Holiday entitlement will increase by 1 extra day annual leave for every year of service up to a maximum of 25 days leave after 4 complete years of service.
Benefits
* Company Shop Membership
* Health and Wellbeing support app available for employees and eligible family members
* Death in Service benefit
* Employee Referral Scheme
* Enhanced Annual Leave Package
* 5% Employer Pension Contributions
* Overtime available
* Free parking
* Modern canteen facilities
* Health and wellbeing programme
* Referral programme
How to Apply
Are you up for the job? If you are interested in this vacancy and would like to apply, please leave your CV in English.
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