Job Description
Assessment Operations Analyst
Salary: Circa £27,700 per annum (depending on experience)
Job Type: Full Time, 37,5 hours, Permanent
Location: IB (International Baccalaureate) Global Centre, Cardiff
Hybrid working opportunity, office presence required once per week
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you The International Baccalaureate provides world-class educational services to over 5,700 schools across 162 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader in education services and contribute to our mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.
About the job
As an Assessment Operations Analyst within the Assessment and Operations Office, you'll play a pivotal role in shaping the future of global education. By coordinating and optimizing assessment activities across multiple programmes and languages, you'll help ensure that examination sessions are delivered seamlessly and to the highest standards.
Responsibilities
Key Responsibilities
* Configuration of examination session data to operational, regulatory and contractual deadlines.
* Monitoring progress of session activities to ensure on time delivery of results.
* Collate and analyse assessment related data.
* Respond to queries and provide operational and technical support to schools and examiners.
* Produce and edit a variety of assessment related material to provide feedback and guidance to schools and examiners.
* Contribute to the continuous improvement of business as usual processes and post examination session analysis
* Contribute to post results issue activities such as transcript processing, legalization, certification or enquiries upon results.
Qualifications
Job Requirements:
About You
* A degree or equivalent and/or relevant work experience.
* Strong analytical and problem-solving skills.
* Excellent knowledge of Microsoft Office applications.
* Vitality to implement change, with the ability to prioritize tasks and work in smarter more focused ways.
* Demonstrable ability to communicate well across all levels of an organization, with the ability to build and foster working relationships with both internal and external stakeholders.
* Evidence of communicating effectively with stakeholders on complex, technical and sensitive matters.
* Delivery of quality outcomes within defined deadlines.
* Ability to work in French or Spanish is desirable but not essential.
Other Special Requirements:
* Occasional weekend working is essential during the year
In addition to your salary, we offer an attractive range of benefits including:
* 10% employer pension contribution from first day of employment (minimum contribution required from yourself is 3%)
* 25 Days annual leave, plus public holidays, with the option to buy up to 5 days additional annual leave
* Flexi Hours with our core hours as 10am-12pm and 2pm-3pm. You can flex your 37.5 hours per week around this
* Enhanced family friendly benefits
* Life assurance 4x annual salary
* Paid volunteering leave
* Flexible benefits allowance at 1.5% of your annual salary
* Excellent continuous professional development
* Health and wellness schemes
* Disability Confident Employer
* Cycle to Work scheme
* Discounts on a range of products, including days out and Gym Memberships
* Cash back opportunities available from a wide range of retailers
* Employee Assistance Programme
* Free on-site car parking
Applications are being received until 11.59pm, 23 November 2025. Interviews to take place week commencing 01 December 2025.
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.