About The Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member. In return, you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Additional holiday days with length of service, up to five days
* Ongoing training and development, with opportunities to fast-track your career
* Free game vouchers every month
* 30% discount on food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
* Long service awards
* A £15 donation to our charity partner upon completing induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you'll be at the heart of the customer's experience! No two shifts are the same; you might be welcoming customers at reception, hosting parties, or serving food and drinks. Your professional, energetic, and enthusiastic approach will ensure our customers have an enjoyable and valuable experience.
Our training covers all key areas, enabling you to support and add value at every stage of the customer journey. You may also work in the kitchen.
Opening Hours And Shift Patterns
Our centres are open seven days a week, from 9 am to midnight. Busiest times are evenings, weekends, and school holidays, when we require availability from applicants.
Typical shifts include:
* Weekday AM: 09:00 - 17:00
* Weekday PM: 17:00 - 00:00
* Weekend AM: 09:00 - 18:00
* Weekend PM: 16:00 - 01:00
Shift times vary by centre; details will be confirmed at interview. Under 18s may work until midnight but no later.
We provide thorough induction, ongoing training, and development opportunities, including access to apprenticeships and management training.
To succeed as a Team Member, you'll need:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we've expanded to 75 centres across the UK and 15 in Canada, operating under various brands. We are committed to diversity, inclusion, and creating an equitable workplace, believing that a diverse team makes us stronger and more competitive.
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