Our Mission: Our mission is to create alternative provision where learning is individualised, unstoppable and aspirations have no limit enabling our children and young people to flourish no matter what their starting points are and irrespective of need. Everyone at MIAG takes collective responsibility for the successes across the organisation and we will work together to bring about the best possible outcomes for all children & young people across our provisions. We will ensure that there is equity of experience, an opportunity for all children and young people, no matter which provision they attend. Provisions within MIAG will ensure that all children and young people whatever their educational needs receive an appropriate education through an individualised broad and balanced curriculum that is relevant and differentiated but demonstrates coherence and progression in learning and evidence-based. We believe in inclusion, diversity, and equity. We will apply these principles to ensure that aspirations inspire all children and young people to succeed at the individual level in an environment we have created to be person centred. Job Purpose: The Administrative Officer / Receptionist will provide efficient and professional administrative support to ensure the smooth day-to-day operation of the provision. The postholder will act as the first point of contact for visitors, parents, professionals, and learners, providing a welcoming and professional reception service. The role requires strong organisational and communication skills alongside confidence in using databases and Microsoft Office systems to manage data, maintain accurate records, and support operational processes such as admissions, attendance, safeguarding records, and general administration. The Administrative Officer / Receptionist will work both independently and as part of the wider MIAG team, demonstrating initiative, discretion, and excellent time management while supporting the overall effectiveness of the provision. Key Responsibilities: Reception and Front of House Act as the first point of contact for visitors, parents, professionals, and learners, ensuring a welcoming and professional reception service Manage telephone enquiries, emails, and general communications in a timely and professional manner Ensure safeguarding procedures for visitors are followed, including signing-in processes and ID verification Support a positive and organised reception environment Administrative Support Provide comprehensive administrative support to the leadership team Maintain accurate records and filing systems, both electronic and paper-based Support the administration of admissions, attendance monitoring, behaviour recording, and safeguarding documentation Produce reports, letters, and documentation as required using Microsoft Office applications Support the coordination of meetings, including preparing documents and recording key information where required Data Management and Systems Input, update, and maintain learner and organisational data across a range of databases and information systems Ensure data is accurate, up-to-date, and managed in line with data protection requirements Support the analysis and interpretation of data to assist leaders in monitoring attendance, behaviour, and other operational areas Produce basic reports and summaries to support monitoring and evaluation Diary and Organisational Management Manage diaries, appointments, and scheduling for senior staff as required Coordinate meetings, visits, and appointments with parents, professionals, and external agencies Support the organisation of events, reviews, and internal meetings Ensure effective time management and organisation of administrative priorities Communication and Team Working Work collaboratively with teaching, pastoral, and leadership staff to support the smooth running of the provision Build positive relationships with learners, families, and professionals Demonstrate initiative and the ability to work independently when required Maintain a professional, calm, and organised approach in a busy working environment Safeguarding and Professional Responsibilities Adhere to MIAG’s safeguarding and child protection policies at all times Maintain confidentiality and professional boundaries Ensure accurate recording and handling of sensitive information Participate in training, supervision, and performance management processes Work flexibly to meet the needs of the provisionFor further information please look the supporting document attached.