About Toupret
Founded in France in 1938, Toupret has been a pioneer in wall preparation for more than 80 years. From inventing the first ready-to-mix filler to today's wide range of high-performance solutions, we have built a reputation for quality, innovation, and trust. Our products are used by everyone from DIY novices to expert tradespeople, helping deliver smooth, sustainable results on renovation and new-build projects alike. With a focus on reliability, practical innovation, and excellent service, Toupret continues to set the standard for wall preparation worldwide.
The Role
The Customer Service Representative (CSR) will play a key role in delivering excellent service to our customers, supporting them from the moment an order is placed through to delivery and follow-up. This is a hands-on position where no two days are the same, requiring flexibility, problem-solving, and initiative.
As the first point of contact for many customers, the CSR will be an ambassador for Toupret, ensuring every interaction reflects our commitment to quality and service. Alongside customer contact, the role involves day-to-day administration such as processing orders, issuing invoices, and keeping records up to date so that everything runs smoothly behind the scenes.
The CSR will report to the Customer Service and Logistics Director and can be based from home two days a week, with three days a week at the head office in Croydon.
Responsibilities
* Process incoming orders via email and enter them into the ERP system
* Liaise with customers throughout the order lifecycle, keeping them informed and supported
* Answer customer calls in a professional and knowledgeable way, going the extra mile to resolve queries
* Prepare and send invoices, and process customer credits or adjustments where needed
* Maintain accurate order records, including purchase orders and shipping documents
* Set up new customer accounts in the ERP system and keep customer data accurate
* Manage order changes, closures, and cancellations as required
* Support general team administration, including tracking IT equipment
Requirements:
* Excellent attention to detail and accuracy when handling orders and records
* Strong communication skills — both verbal and written — with the ability to build rapport with customers
* Good interpersonal skills for working in a collaborative, fast-paced team
* Strong organizational skills and the ability to juggle multiple tasks effectively
* Comfortable working with systems (ERP/order management experience is a plus, but training will be provided)
* A proactive problem solver who can use initiative and adapt quickly
* Self-motivated and able to work independently as well as part of a team
What We Offer:
* A competitive salary and benefits package
* Flexible hybrid working (2 days from home, 3 days in the Croydon office)
* The chance to join a well-respected, international company with a proud history and strong growth ahead
Job Type: Full-time
Pay: £32,000.00-£39,000.00 per year
Benefits:
* Flexitime
* Work from home
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in South Croydon CR2 0BS