We are currently partnering with a University based in London, who are recruiting for a Student Casework, Complaints & Appeals Specialist to join their accomplished team on a temporary basis.
This role is being offered on either a full time or part time basis and the rate of pay will be negotiable based upon experience, start date is subject to notice.
Managing the day-to-day appeals caseload, ensuring cases are processed promptly and in line with university policies
Writing well-reasoned, clear, and structured responses to complex appeals
Prior experience working in a university appeals, complaints, or academic regulations environment
Onsite attendance is required once per week, but can be flexible
Full time or part time hours offered