Key Responsibilities Performance Maximisation Accurately register patient referrals in a timely manner to support efficient service flow. Perform accurate data entry tasks, including entering completed questionnaires into the relevant database. Monitor and process documents in the 'work to do' tray, ensuring all items are handled appropriately. Create and manage the patient questionnaire rota across all services, ensuring timely distribution and data collection.
Process and action NHS mail and manage outgoing correspondence from the post tray efficiently. Scan and attach clinical and administrative documents to the appropriate patient records. Communication Answer patient calls promptly and professionally, managing appointment bookings, cancellations, and rescheduling. Take clear and accurate minutes during internal and external meetings, as required.
Assist, direct, and support patients in accessing the appropriate services or healthcare professionals, providing a courteous and informative service. Collaborate with colleagues to cover workloads and maintain seamless service during absences, sharing best practices and providing support where needed. Leading Take ownership of assigned responsibilities and demonstrate initiative in resolving issues. Demonstrate effective time management by prioritising tasks, meeting deadlines, and managing workload independently.
Consistently adhere to organisational policies, procedures, and professional standards, modelling positive behaviours and a proactive attitude. Health and Wellbeing Ensure patients receive the correct information and access to services, supporting a positive experience and continuity of care through effective communication and administrative processes. Work independently and collaboratively to support smooth daily operations that contribute to overall patient care and service quality. Maintain a tidy, safe, and organised working environment in line with health and safety regulations.
Participate in workplace wellbeing initiatives and check-ins, recognising the importance of mental and emotional health in a busy working environment. Raise concerns where appropriate and seek support when facing challenges, encouraging a healthy, open working atmosphere. Uphold safeguarding responsibilities in line with the practice's policies available on PeopleHR. Values and Culture Embody and promote the core values outlined in the Practice Overview and Strategy, including being Friendly, Caring, Innovative, Open, and Team-focused.
Role model the behaviours promoted through the Practice Development Framework and contribute to building a learning, supportive culture. Foster a collaborative culture by actively supporting colleagues across departments, breaking down silos, and working together to achieve shared success. Support a culture of learning and knowledge-sharing by contributing to the training and onboarding of new employees, as well as supporting the ongoing development of existing team members. Additional Information This job description is not intended to be exhaustive.
The post-holder may be required to undertake other duties from time to time, as reasonably required by the practice, to meet the evolving needs of the organisation.