Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're at the forefront of this change. We prioritize people by providing exciting, engaging, and entertaining experiences accessible at your fingertips. We push boundaries through innovation, technology, and our people. Joining Entain means your game, and together, we aim to win.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, ensuring top customer service and maintaining high standards daily. Working in our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll contribute to a team that values integrity and customer satisfaction. Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business.
What you will do
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards set targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am - 10 pm, depending on the location, including weekends and bank holidays. Your weekly rota will typically be 17 hours, comprising long opening and closing shifts, along with shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
We offer recognition, prizes, and a supportive community that celebrates individuality. If you need adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we are committed to diversity, equity, and inclusion, creating a future where everyone feels valued and respected. We adhere to all applicable employment laws and ethical hiring practices globally.
Additional Information
Joining us in our betting shops means a competitive salary and benefits such as optional overtime, pension schemes, discounts through Entain Deals, healthcare support, and development opportunities.
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