What’s the role all about? This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. You’ll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement. What will your day look like? Each day in this role brings something new. You’ll be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs. Whether you're diagnosing and resolving issues with software, hardware, networking, or telephony, or collaborating with colleagues to tackle more complex technical challenges, your input will be vital. You’ll also play a key role in shaping the future of our ICT services by gathering and analysing data to inform policy and system improvements. While the role is primarily office-based, there will be opportunities for occasional home working, depending on the needs of the service. Who are we looking for? We’re looking for someone with a strong technical mindset and a proactive approach to problem-solving. You’ll be confident communicating with users at all levels, and thrive in a team environment where collaboration and support are key. A commitment to continuous improvement and delivering excellent service is essential, as is the ability to stay focused and flexible in a fast-paced setting with shifting priorities. Why join us? Because this isn’t just a job. It’s a chance to be part of a diverse team that keeps the council connected, up to date and able to work effectively. You’ll join a supportive, forward-thinking group that values your ideas, your skills, and your drive to make a difference. We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability. This role is a blended working role (the duties of the role will require a blend of mainly office-based working due to the front-facing nature, with occasional home working in line with needs of the service) For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact: ICT Team Manager, Gemma Winn. Email: Gemma.Winn@nelincs.gov.uk Key Dates Closing date – Sunday 19th April 2026 Interviews - Monday 4th May 2026 We want you to have the best interview experience with us, so will provide candidates selected for interview their questions the evening prior of meeting us. We reserve the right to close our adverts early if we have received a significant volume of suitable applications. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .