Overview
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SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation. We lead the market at the intersection of technology, law, media and policy, enabling safer and more effective digital engagement with almost half a billion young people worldwide every month. As specialists in the under-18 audience, we value curiosity, speed, and creativity. At SuperAwesome, you’ll be encouraged to own your impact, make each other more awesome and evolve like a kid. Our #SAFam is a diverse, inclusive community where everyone belongs.
Responsibilities
At SuperAwesome, Technical Operations Managers are the connective tissue between Ad Operations, Engineering, and Supply Management. You will own delivery infrastructure, general platform troubleshooting and QA processes that underpin our ad products. You will work cross-functionally to ensure flawless campaign delivery, integration support, tooling efficiency, and platform compliance, playing a key role in the execution and scale of our privacy-first advertising products. You will be successful by staying curious, solving commercially important puzzles, thriving in a multi-discipline team, and enjoying advertising technology.
* Triage and resolve ad platform issues raised by Ad Operations and delivery teams, identifying root causes and collaborating with Engineering or Product where needed
* Oversee QA processes for Kidsafe Filter (KSF) and creative compliance
* Lead DSP/SSP technical onboarding, including pre-launch testing, documentation, and ongoing troubleshooting for publisher integrations and 3rd-party demand
* Standardize and improve creative validation workflows
* Partner with Yield and Optimization to diagnose delivery anomalies, e.g. pacing issues or low fill, that may stem from infrastructure or creative setup
* Contribute to playbook development, documenting recurring technical issues and resolutions to improve self-service across the Ad Ops team
* Collaborate with Engineering and Product to flag operational pain points, improve tooling, and influence the development roadmap with operational and commercial needs in mind
* Implement and manage incident tracking and resolution workflows, ensuring SLAs are upheld and issues are closed with clear visibility and communication
* Act as a key liaison across Ad Ops, Engineering, Product, and Supply teams
* Train delivery team members and internal stakeholders on tooling, QA protocols, and common troubleshooting pathways
Qualifications
* You bring 3–5 years of experience in ad tech, technical operations, or program management, preferably within a DSP, SSP, or publisher environment
* You’re highly organized with a proactive problem-solving mindset and strong technical acumen
* You have a solid understanding of programmatic infrastructure, trafficking, and ad delivery pipelines
* You’re comfortable with incident response workflows and know how to prioritize, document, and escalate technical issues with clarity and urgency
* You’re an expert in Beeswax and familiar with DSPs like DV360, Adlook, The Trade Desk, and SSPs like Magnite, Nexxen and Improve
* You are comfortable working in tools like JIRA and internal dashboards; SQL skills are a plus
* You’re confident working across cross-functional teams, and thrive in environments where you’re the connective layer between business and engineering
* You care deeply about privacy-first advertising and compliance frameworks like COPPA and GDPR-K
* 25 days holiday + 8 public holidays + Winter Break
* Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks.
* 30 day sabbatical for employees who have reached 7 years tenure
* AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP
* Health Cash Plan to include PMI excess cover along with other benefits like physio, dental, vision etc.
* Life Assurance - 4x salary
* Income Protection - 8 week deferred period and 75% of your salary up to two years.
* Pension through Aegon with 4% employer contribution.
* Cycle to Work & Tech Scheme
Employment type
* Full-time
Seniority level
* Mid-Senior level
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