About The Role
Role: Head of Relocation Services
Location: Sawston, Cambridge, CB22 3FG
Salary: From 45k per annum, plus car allowance and bonus
Contract type: Full Time, Permanent
Hours a week: 37.5 Hours (Monday - Friday)
Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just “a job” but a career as a Head of Relocation Services.
The Head of Relocation Services is a leadership role, fully accountable for the operations within their geographical area. This leadership role provides the right role guidance, direction and coaching to ensure their team delivers a sector-leading service in operations and a continuously improving experience for customers to ensure we are the leading corporate and life sciences relocations business.
RESPONSIBILITIES
* Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction, people
* Able to provide strong financial delivery through budgetary / P&L management
* Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers
* Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience
* Build trusted collaborative relationships with other senior managers/leaders within the Restore group
* Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation
ABOUT YOU
* Motivational leader who inspires performance in others
* Excellent communication and presentation skills to engage stakeholders at all levels
* Builds rapport and trusted relationships, where everyone works together to achieve shared goals
* Takes ownership of their own and their team’s actions to achieve business goals
* Strong commercial awareness and management of P&L responsibilities
* Focused on outcomes and delivering the right thing for the customer and the business
* Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable
* B2B experience is essential
* Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role
Some of our benefits include:
* Annual Leave – 25 days + bank holidays
* Life Assurance – 2x basic annual salary
* Bereavement Counselling – Support during difficult times
* Free Onsite Parking
* Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
* Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40
If you are an energetic and motivated individual with a passion for delivering exceptional service, we want to hear from you. Join us at Restore Harrow Green and be part of a team dedicated to making a positive impact on our clients and the environment.
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.