Resident Lift/Escalator Service Engineer – Dartford, Kent
Location: Client-based, Dartford, Kent
Role Overview
Are you ready to join a truly international, talent-driven company that prioritises Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis are seeking an experienced Engineer to become part of our South East team. As a skilled Engineer, you'll be stationed at a high-profile, prestigious client site in Dartford, where you'll manage and maintain a portfolio of lift and escalator units. This role demands a high degree of responsibility and ownership at a busy, customer-facing retail location.
A Day in the Life:
* Perform maintenance and service visits for 100% of the 62 lift and escalator units on site.
* Manage the portfolio of units within your designated geographical area/territory.
* Respond swiftly to breakdowns, aiming for a first-time fix.
* Carry out minor repairs to ensure continuous operation.
* Build and maintain a strong working relationship with the customer by liaising daily and meeting contractual obligations/KPIs.
* Attend monthly review meetings on-site with your Service Area Manager and the customer to discuss operational success and necessary actions.
* Collaborate closely with Insurance Inspectors, assisting with inspections and addressing defects promptly.
What You Need to Succeed:
* NVQ Level 3 in lift/escalator service, maintenance, or repairs, or significant experience in the field.
* In-depth knowledge of various brands of equipment.
* Flexibility is key, as weekend work, overtime, and occasional night shifts may be required.
* Ability to work independently and as part of a team.
* A valid driver’s license.
* Strong skills in electricity and electrical engineering.
* Commitment to safety as a top priority.
* Strong communication skills and adaptability.
* Comfort with using electronic and digital tools.
What's In It For You?
* A long-term employment contract with the global market leader in a stable industry.
* The opportunity to take pride and ownership in maintaining a high-profile site’s portfolio.
* A fantastic salary package, including a company van, a great pension scheme, and 25 days of holiday per year.
* Intensive training in technology, processes, and soft skills within the UK’s only specific engineer training centre, with opportunities to exchange ideas with experienced colleagues.
* Modern, high-quality work attire, your own tools, company van and all technological devices to undertake the role.
* A strong focus on health and safety with regular training and an employee support program.
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Ready to take the next step in your career? Apply today and help us build what’s next