Description
We are currently looking for a Staff Operations Assistant to join our Visitor Experience and Ticketing team on a part time permanent contract.
This is a unique opportunity to join a Visitor Experience and Ticketing team whose focus is on providing a world class experience to all visitors to Southbank Centre. The role is responsible for assisting in the creation of the staff rota across Visitor Experience and Ticketing in accordance with a changing events programme and varying staffing requirements, availability and skills.
Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
Key Responsibilities
* Assisting in the creation of the staff rota across Visitor Experience and Ticketing in accordance with a changing events programme and varying staffing requirements, availability and skills.
* Building strong caring relationships across the whole team regardless of their role or frequency of work.
* Assist with the creation of the department monthly payroll report ensuring staff are paid correctly
* Ensure accurate reporting of team absence
Skills & Experience
* Experience of working on rosters or schedules for a team using rostering software e.g. StaffSavvy, Rota Horizon
* Understanding of venue operations eg. theatre, concert hall, museum, gallery.
* Experience in an administration role.
* Experience of working with effective systems and processes Able to prioritise workload effectively and multitask.
Benefits
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
* A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
* 28 days annual leave, plus bank holidays
* Hybrid working model (3 days office working, 2 days from home)
* Enhanced sick pay
* Enhanced family leave benefits
* Up to 30% discounts at onsite retail, food and beverage vendors
* Staff ticket offers for SC events
* Free entry to Hayward Gallery
* Free/discounted entry with other reciprocal organisations
* Free staff yoga
We’re the UK’s largest centre for the arts, and a charity that is proud to bring millions of people together on London’s South Bank. Our mission is to make a difference to the lives of artists, audiences and communities through the variety of our programming and spaces. We look after an 11-acre site, which includes the Royal Festival Hall, the Queen Elizabeth Hall, the Purcell Room, and the Hayward Gallery.
If this role appeals to you, and you want to work with us to make the Southbank Centre the world’s most exciting centre for the arts, we would love to hear from you. We know that experience can look different for everyone, and encourage you to share your relevant skills with us whether they are from within the Arts or gained in other sectors.