Help families find their place – and give children the best start in life
At London Early Years Foundation (LEYF), our purpose is simple and powerful: changing the world one child at a time.
We do this by giving London’s children access to high‑quality, affordable early years education – and by supporting families to feel confident, informed and cared for from their very first enquiry.
Behind every great nursery experience is a smooth, human and well‑managed parent journey. That’s where our Parent Services Customer Specialist comes in.
This is a pivotal role at the heart of our organisation, supporting families as they explore, choose and secure a nursery place across our network of nurseries.
You’ll be the friendly, knowledgeable voice parents hear first – guiding them through enquiries, bookings, visits and registrations, while also supporting nursery teams to deliver consistently excellent customer service. Think of it as being the connector between families, nurseries and systems – keeping everything accurate, warm and well‑coordinated.
If you’re motivated by helping families, enjoy balancing people‑focused work with data and systems, and thrive in a role where no two days are the same, this could be a great fit.
What you’ll be doing
Supporting parents from first enquiry to registration
1. Manage enquiries via phone and website, helping parents find the right nursery for their child
2. Arrange and coordinate nursery visits in partnership with Nursery Managers
3. Follow up enquiries, offers and registrations to maximise conversions
4. Answer customer service and billing queries with clarity and care
5. Build trusted relationships with parents throughout their decision‑making journey
Keeping systems, data and processes running smoothly
6. Accurately record and manage enquiries using our CRM system and Excel
7. Prepare monthly enquiry and conversion reports
8. Maintain accurate records including contracts, booking information and waiting lists
9. Generate bill payer references and support secure payment processing
10. Analyse data to identify trends and recommend improvements to processes
Coaching and supporting nursery teams
11. Act as an internal expert on customer service and enquiry management
12. Coach Nursery Managers on best practice for managing enquiries and waiting lists
13. Coordinate and deliver customer service training for nursery teams
14. Provide ongoing advice and support to Nursery Managers and central teams
Working collaboratively across LEYF
15. Partner closely with Marketing, Recruitment and Children’s Services teams
16. Support new nursery openings with enquiry and registration management
17. Build strong working relationships with colleagues across the organisation
We’re looking for someone who…
Has the right experience and skills
18. Strong background in a customer‑focused role where managing expectations and resolving issues was key
19. Confident handling enquiries, data and multiple priorities at pace
20. Comfortable working with CRM systems, Excel and reporting
21. Analytical and able to use data to inform recommendations and improvements
Brings the behaviours that make this role shine
22. Warm, professional and reassuring with parents
23. Highly organised and detail‑focused
24. A collaborative team player who builds trust easily
25. Calm under pressure and able to juggle competing demands
26. Curious, improvement‑focused and open to learning
27. Committed to LEYF’s values and social purpose
Why you’ll love working at LEYF
28. Be part of an organisation making a genuine difference to children and families
29. Play a key role in shaping families’ first experience of LEYF
30. Work in a values‑led, people‑centred culture
31. Hybrid working with a supportive central team
32. Sociable working hours aligned to nursery operations
33. 70% childcare discount for your children or grandchildren
34. 26 days’ annual leave plus bank holidays and your birthday off
35. 7% employer pension contribution
We welcome you exactly as you are
A diverse team makes us stronger. Whatever your background, if you care about families, great service and giving children the best start in life, we’d love to hear from you.
Apply online and tell us why this role matters to you.
We’re reviewing applications as they come in – so don’t wait too long.