What you’ll be doing
•Act as the People Relations partner for your CFU, ensuring high‑quality case delivery.
•Oversee all PR cases, including high‑risk and sensitive matters.
•Work with Specialist Hubs to track progress and remove blockers.
•Lead escalations and assess business risks on complex cases.
•Use insights from cases, ACAS, and ETs to drive continuous improvement.
•Build strong relationships across HR, PR teams, Legal, Ethics, and key stakeholders.
•Present PR insights and recommendations in HR and leadership forums.
•Partner with IR, Inclusion & Wellbeing, and People Networks to align activity.
•Own the PR dashboard and turn data into action.
•Support capability building and deliver PR service reviews.
•Share insights across PR teams and contribute to People improvement projects.
•Coach colleagues and deliver ad hoc PR training or projects.
The skills you'll need to succeed
•Deep understanding of ER practices, policies, and procedures.
•Ability to evaluate data, identify trends, and provide actionable insights.
•Experience in designing and delivering effective training programs.
•Proven ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes.
•Strong skills in influencing and negotiating with stakeholders to achieve desired outcomes.
•Up-to-date knowledge of employment laws and regulations, with the ability to anticipate and advise on changes.
•Familiarity with SAP systems, SuccessFactors, and ServiceNow.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•10% on target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.