Job Overview
We at Work Lyf Group are recruiting for a Dispatch Supervisor (£30,000 per annum - negotiable on experience) for our client based in Fenton, working within the PVC window/door manufacturing industry. We are looking for an organised individual to become our Dispatch Supervisor, overseeing and coordinating dispatch operations.
Main Responsibilities
1. Ensure the most effective distribution of labour in the team
2. Correctly complete RTWs for employees when they have been absent
3. Perform team briefing meetings when required
4. Ensure team members work in a safe environment and follow H&S precautions
5. Plan and foresee trends in the volume of product through the department
6. Conduct informal discussions with employees when their conduct falls below company standards
7. Ensure the team meets agreed daily and weekly targets
8. Ensure vehicles are loaded safely
9. Manage waste, compacting, offcuts, and bins
10. Evaluate loads safely for lifting
11. Investigate missing items off a load and resolve issues before delivery
12. Liaise with departments such as Customer Service and Transport to resolve operational issues
13. Resolve customer complaints via portal
14. Check goods in when items or collections are loaded onto vehicles
15. Use the scan system effectively
Personal Specification
1. Good written and verbal communication skills
2. Excellent timekeeping and punctuality
3. Hardworking
4. Ability to motivate the team
5. Work on own initiative
6. Prioritise tasks effectively
7. Resilient attitude
Working hours are Monday to Thursday, 12:00-20:30, and Friday, 09:00-17:30, with an hour unpaid break. Additional hours may be required until loading is completed.
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