Job Description We’re recruiting for a Operations Analyst to join us. We’re offering a competitive base salary. We’re looking for a Operations Analyst to join our Institutional Retirement Client Services team. In this role, you’ll help ensure we meet our contractual obligations with our counterparties by delivering accurate reporting, effective processes and excellent stakeholder support. If you enjoy working with data, solving problems and contributing to a collaborative, customer‑focused team, we’d love to hear from you. What you'll be doing: Providing post-sale monitoring, calculations and payments for reinsurance, longevity and collateral arrangements Supporting the transition from modelled to live claims reporting for new schemes Delivering high‑quality support to internal and external stakeholders and resolving enquiries within agreed SLAs Working closely with colleagues to test, document and improve operational processes Maintaining complete and accurate audit trails in line with agreed processes and filing standards Applying Consumer Duty principles by keeping stakeholders updated and supporting excellent customer outcomes Managing data accurately and proactively to reduce operational risk Prioritising workloads effectively to meet deadlines and escalating where needed