This is a unique opportunity to join a high-performing and ambitious organisation that is a market leader across multiple sectors. The business is focused on continued growth and investment in products, infrastructure, and people, with a strong emphasis on building a great place to work.
The organisation operates with an entrepreneurial mindset and is customer-focused, competitive, and operationally strong, with clear long-term growth ambitions.
EMPLOYMENT BASIS:
Permanent role
Office-based
HOURS OF WORK: Monday to Friday 42.5 hours per week
PURPOSE OF THE ROLE:
The primary purpose of this role is to increase project success by tracking quotes and opportunities that have not yet been secured, using a CRM system. Day-to-day activities include outbound calling, relationship building, and updating project information within the CRM. The role also involves telesales activity to new and lapsed customers.
TEAM FUNCTION:
The team is responsible for maintaining regular contact with a wide customer network, proactively following up on projects and opportunities until they are successfully converted.
KEY RESPONSIBILITIES:
* Follow up on quotes within the CRM system and ensure key data is accurately recorded
* Make proactive outbound calls to existing and prospective customers
* Identify and track opportunities by networking with various customer types and influencers
* Provide technical guidance and assist customers with suitable product selections
* Support customers post-order to ensure a high-quality experience
MEASURES OF SUCCESS:
* Volume of completed outbound calls within a given period
* Conversion of opportunities into secured projects
* Growth of customer and contact network
* Accuracy and consistency of CRM updates
* Promotion of additional products to maximise opportunity value
KNOWLEDGE AND SKILLS:
* Experience working with customers in a sales-focused environment
* Strong verbal communication skills and confidence on the telephone
* Competent IT skills, including CRM systems
* High attention to detail
ATTRIBUTES:
* Self-motivated, driven, and results-focused
* Tenacious and inquisitive approach
* Friendly and relationship-driven communication style
* Positive, can-do attitude
* Team-oriented with a willingness to learn and develop