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Job Title: Parts Advisor
As a Parts Advisor, you will be a key part of the Retail Centre. You should have excellent communication and organisational skills to deal with customers face-to-face or over the phone.
Main Responsibilities
A Parts Advisor needs to ensure that walk-in and telephone customers are promptly attended to and that sales targets are met. Responsibilities include meticulous administration of the parts department, checking stock levels and deliveries. You will always aim to deliver an exceptional experience to all customers, whether internal or external.
Alongside a customer-first attitude, you will maximize sales, maintain customer retention, and overachieve on targets. A passion for the product and delivering excellent customer service should be evident in everything you do.
The Ideal Candidate
To succeed in this role, you will have:
* A commitment to delivering customer excellence
* A good standard of verbal and numerical reasoning
* Previous experience in a target-driven role
* Core skills in computing, including web systems, email, and Excel
* Experience with Kerridge is an advantage
* A full, clean driving license, as the role includes van delivery
Salary and Benefits
Basic Salary: £23,287.50, OTE: £29,287.50
Hours: 45 hours per week
Parts Advisors will receive a competitive base salary and great benefits, including:
* Vehicle purchase discounts, allowing you and your family to drive with us at Inchcape, from vehicle discounts to service offers
* A flexible pension scheme to plan for your future
* Save as you earn plan, allowing you to grow your savings and buy Inchcape shares at a discount
* Life Assurance for peace of mind
* Health Shield Cash Plan to reimburse healthcare costs
* Employee Discounts with The Showroom at over 1000 retailers
* Discounted gym memberships
* Cycle to work scheme
* Employee Assistance Programme supporting wellbeing 24/7
* Customer Introduction Reward for referring new customers
* Holiday allowance increases with length of service
* Opportunities for career development with industry-leading training
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