Customer Service Representative - Asset Finance (Hybrid)
Job Title: Customer Service Representative
Location: Stoke Poges (Hybrid working)
Contract Length: 6 months (potential for extension)
Are you a customer service superstar with a passion for finance? Do you thrive in a fast-paced environment where every interaction makes a difference? Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are looking for an enthusiastic and dedicated Customer Service Representative to join our client’s Operations Team in Stoke Poges!
This is a fantastic opportunity to join a friendly, supportive team and play a key role in providing outstanding service to our internal and external customers. You'll be the first point of contact for a wide range of queries, primarily focusing on financial agreements within our asset finance division.
What you'll do:
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Handle high volumes of customer calls, written correspondence, and internal queries with accuracy and efficiency
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Process transfer requests, financial amendments, and refund requests in a timely manner
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Maintain accurate and up-to-date customer records
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Proactively support team members and contribute to a collaborative environment.
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Identify and implement process improvement initiatives to enhance the customer experience
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Maximise revenue opportunities through sales-leads and effective debt management.
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Adhere to industry and regulatory guidelines
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Efficiently manage switchboard calls and direct customers to the appropriate department
What you'll bring:
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A proven track record of delivering exceptional customer service, both verbally and in writing
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Experience in a Customer Services team, preferably within a Financial Services background or a business-to-business environment
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Strong computer literacy, including proficiency in Microsoft Office packages
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Excellent communication skills, both written and verbal
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Strong organisational and time management skills with the ability to multi-task effectively
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Experience in asset finance is highly desirable
What we offer:
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A 6-month contract with the possibility of extension
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Hybrid working model: 2 days per week in our Stoke Poges office
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A supportive environment that invests in employee development and training
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A culture that values diversity and inclusion
Ready to make a real impact? Apply today!
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
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