Role Overview
To support the day-to-day running of the dental laboratory by assisting with administrative tasks, handling incoming and outgoing work, and acting as a point of contact between the laboratory and dental practices.
Key Responsibilities
* Receive, sort, and distribute incoming postal and courier orders to the correct laboratory department.
* Book laboratory jobs into the diary or system accurately, ensuring due dates and instructions are recorded.
* Write patient and dentist details clearly on models to ensure correct identification.
* Answer incoming telephone calls and deal with basic enquiries from dental practices.
* Pass technical questions to technicians and contact dentists when clarification is required.
* Check completed work against job details before dispatch.
* Package and dispatch completed laboratory work safely and correctly.
* Assist with monitoring stock levels and ordering laboratory and stationery supplies as required.
* Maintain records and support the laboratory team with general administrative duties.
* Scanning / Archiving of Plaster Models using a 3D Scanner.
Skills & Attributes
* Good organisational skills and attention to detail.
* Clear and polite telephone manner.
* Willingness to learn dental laboratory processes.
* Ability to follow instructions and procedures.
* Basic IT and record-keeping skills.
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