Connect2Luton are excited to recruit a Tenancy Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Housing Operations areas. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties, with advice and support from higher level tenancy officers on more complex issues, ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high risk cases, such as hoarders, mental health, drugs and alcohol, and hold and mana...