Overview
Operational Manager - Supported Living Services
Location: Glasgow
Contract: Fixed term, with the potential of being extended or securing permanent post, full-time role (40 hours per week), including evenings and weekends on a rota basis. The role generally follows standard office hours, with flexibility to manage your own diary and occasional on-call duties. Salary: £36,500 per annum plus on-call allowance.
Are you an experienced leader in social care, passionate about empowering people to live full and independent lives? This role is central to the success of the organisation’s Supported Living Services in Glasgow. You’ll be leading and managing teams who support adults with learning disabilities, autism, and complex needs — ensuring they can thrive, achieve their goals, and live with dignity and choice.
What You'll Be Doing
* Leading, supervising, and inspiring a diverse team of support staff to deliver person-centred, outcome-focused care.
* Ensuring services are safe, high quality, and compliant with regulatory frameworks and best practice.
* Overseeing rota management, recruitment, and performance management, ensuring staff are well-matched to the needs of the people we support.
* Playing a key role in new service development and contributing to innovative approaches such as self-directed support, outcomes-based planning, and technology-enabled care.
* Supporting staff learning and development, ensuring teams are confident, skilled, and motivated.
* Building positive, collaborative relationships with families, professionals, and wider partners to deliver the best outcomes for the people we support.
* Participating in the on-call rota, providing advice and leadership when needed.
* Deputising for the Registered Manager when required.
This is a varied and rewarding leadership role where no two days are the same. You’ll balance operational management with the chance to shape the future of services in line with the organisation’s strategy.
What We're Looking For
* Experience: Proven track record in adult social care, particularly in supported living or similar services.
* Leadership: Strong supervisory experience, confident in guiding teams, mentoring staff, and managing performance.
* Knowledge: Understanding of outcome-focused support planning, quality assurance, and regulatory compliance.
* Qualifications: SVQ Level 3 Health & Social Care and Management (or equivalent), or commitment to achieving these.
* Skills: Excellent communication, organisation, and problem-solving abilities, with the resilience to manage challenges effectively.
* Values: A genuine passion for person-centred practice, inclusion, and enabling people with additional needs to live fulfilling lives.
* A full UK driving licence and willingness to travel between services.
About:
21 Health and Social Care are a recruitment agency offering a variety of employment positions within the Health, Social Care, Voluntary and Social Work sectors across Scotland. With over 20 years experience in the Scottish market we offer ongoing support and advice. 21 HSC is run by qualified Social Work and Social Care professionals and is a registered employer with the SSSC. 21 HSC Limited is an equal opportunities employer.
#J-18808-Ljbffr