Job Description
Job Description
Service Designer
Rate is £400 via Umbrella
Remote with some office visits roughly once a month - London
3 months initially with a view to extending
They are seeking individuals with a Public Sector background who possess the following experience.
* Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback
* Good working knowledge of service design in practice
* Analyse research findings, data, insight gathering, critical thinking and concept generation
* Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
* Lead workshops to drive actionable outcomes
* Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
* Understand as-is service design and identify improvements.
* Create high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
* Provide support and mentor team members
Please apply with an up-to-date CV to register your interest