Job Title: Senior Veterinary Receptionist (line manager role)
Location: Thongsbridge, Holmfirth
Salary: £14.50 - £15.90 per hr average, dependant on age and experience
Job type: Part Time - Permanent
Hours: 24 hours per week Monday-Thursday rotation shifts 7.30-1.30 or 12.30-18.30 Saturdays on rota.
Holidays: 31 days start (inc stat), increase to 34 with service (pro rata)
Donaldson's Vets Ltd are an independently owned veterinary group based across Huddersfield with seven practices including our own hospital.
Caring passionately about looking after animals we pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care.
About The Role:
Donaldson's are recruiting for a Senior receptionist to lead and manage the team of 9 reception staff at our Thongsbridge surgery. This will include managing performance, supporting team development and related administration. Previous management experience is essential. Veterinary reception experience is preferred although training will be given.
This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of leadership, customer service and clinical care.
You will need to be a highly motivated individual, be able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with a passion for providing the best customer care experience which reflects Donaldson's excellent reputation.
We encourage learning and development, you have opportunities to attend training both in-house & externally via Colourful CPD. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.
Main duties will include:
● Leading and motivating the reception team
● Rota management and planning
● General management & record keeping, eg appraisals, probation reviews, return to works, 1:1's, coaching sessions and using SageHR
Within the role, you will also ensure that daily duties as per below are completed in a timely manner:
* Prompt and efficient answering of calls
* Greeting of clients on arrival.
* Arrange appointments, register clients and pets, invoices, process payments
* Liaise with clients, book any follow up appointments and ensure payments are made
* Ensure the smooth running of appointments and admissions for vets and nurses.
* Monitor client flow from check in to discharge.
* Assess the urgency of a pet's condition when booking emergency appointments -with guidance.
* Give advice on nurse/vet clinics, cost of treatments, insurance and payments.
* Take excess payments for insured clients, complete claim form before the client leaves the practice
* Ethically promote the (VIP) pet health care plan and pet insurance
* Answer basic questions from clients on practice policy, neutering, vaccinations and pre - op advice.
* Develop preventative health care knowledge to be able to provide advice in line with practice protocols on topics such as flea, worm treatment, vaccination and diet.
* Resolve, assist accordingly with any complaints or queries received
* General clerical duties including filing, photocopying, emailing and scanning.
About you:
Essential Skills Required:
● Strong leadership skills with the ability to inspire and support a team
● Previous line management experience
● Excellent communication skills
● Confident delegating, mentoring, helping others grow
● Able to manage multiple tasks and deadlines
● Problem-solving skills and confident decision-making
● Ability to handle difficult customers and challenging conversations
● Patience and calmness under pressure
● Comfortable providing constructive feedback
● Adaptable, resilient, and able to embrace change
● Strong attention to detail and interpersonal skills
● To be familiar with GDPR
Job Specific:
● Line Management experience
● Proven experience in a similar role is ideal but not essential
● Experience working with computer management systems
Personal Qualities:
● The company operates within a dynamic and fast paced environment; to thrive, you will need to be friendly, approachable, flexible, highly motivated with excellent communication skills.
● Committed to learning new skills.
● A 'can do' attitude with a team working ethic for timely completion of tasks.
Benefits:
* Salary Sacrifice Scheme
* Pension
* Company Sick Pay Scheme
* Enhanced maternity pay
* CPD allowance & support
* EAP (Employee Assistance Programme)
* Staff Discount Scheme
* Training programme
Please Note:
Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.
All candidates must be currently eligible to both live and work in the United Kingdom.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience and relevant job titles of: Receptionist Manager, Receptionist, Vets Receptionist, may also be considered for this role.