Field Service Engineer (Kyocera Copiers)
Location: Cross Hands
Hours: Full-time, permanent
We're looking for a skilled Field Service Engineer to join our growing team, specialising in Kyocera copiers and MFPs. You'll play a key role in keeping our clients' systems running smoothly from troubleshooting and repairs, to installations and proactive support.
What you'll be doing
* Responding to support tickets through our internal helpdesk system.
* Using remote management tools to diagnose and resolve technical issues where possible.
* Visiting customer sites to carry out maintenance, repairs, and installations.
* Installing, configuring, and networking Kyocera copier devices.
* Carrying out preventative maintenance schedules to minimise downtime.
* Maintaining accurate service records and reporting.
* Providing excellent customer service, acting as the friendly face of our business on-site.
What we're looking for:
* Previous experience working with Kyocera copiers/MFPs (or similar devices).
* Strong technical troubleshooting skills with both hardware and software.
* Experience working with ticketing/helpdesk systems.
* Familiarity with remote monitoring/management tools.
* A full UK driving licence (field visits required).
* Excellent communication and organisational skills.
* Ability to work independently while being part of a wider support team.
What we offer:.
* Generous annual leave allowance, plus additional paid Christmas leave.
* Sick pay scheme.
* Free onsite parking.
* Staff discounts on technology and IT equipment.
* Supportive, team-focused work environment.
If you're a motivated engineer who enjoys solving problems, working with the latest tech, and providing great customer service, we'd love to hear from you.
Job Type: Full-time
Pay: From £25,000.08 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Llanelli SA14 6RB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driver's license (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person