Title: IT Support Analyst (IT Operations Analyst)
Rate: £17.62 per hour PAYE
Location: Onsite | Northwich (Mon – Fri, 8am–5pm)
Contract: 6 Months (possibility to extend)
Start Date: ASAP
Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.
You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.
Responsibilities
* Provide 2nd level IT support to end users
* Troubleshoot and resolve incidents using basic analysis techniques
* Assist with root cause analysis on recurring issues
* Provide onsite and remote support using remote control software
* Support users with hardware, software, and connectivity issues
* Work collaboratively with project teams and other IT support functions
* Liaise with external vendors and partners regarding user support
* Ensure incidents are managed in line with ITIL processes
* Maintain accurate incident logging and documentation
* Perform hardware and software change requests
* Attend end-user meetings to provide local IT support when required
* Support regional infrastructure maintenance alongside global IT teams
* Install and maintain local IT infrastructure as needed
Experience & Qualifications
* Minimum 2 years’ experience in a technical IT support or customer support role
* Strong knowledge of Microsoft O365 and Windows 11
* Experience supporting Android and iOS mobile devices
* Familiarity with remote support tools such as Bomgar
* Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
* Exposure to incident management platforms, ideally ServiceNow
* Strong customer service and problem-solving skills
* Degree in Computer Science, Informatics, or similar preferred