Job Summary
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team at Bristol Dental Hospital. Two permanent positions are available: one full‑time (37.5 hrs) and one part‑time (22.5 hrs). The roles will be split across the four Outpatient Reception areas.
Job Details
Full‑time schedule: 8.30 am to 5.00 pm (1‑hour lunch). Successful candidates may be asked to do a 8.00 am to 4.30 pm shift on a rota basis (Monday‑Friday). Part‑time schedule: 08:00/08:30 am to 5:00 pm.
Main Duties of the Job
* To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
* To show a caring and professional approach towards patients, relatives and carers, providing empathy when dealing with distressed individuals.
* To carry out associated clerical duties such as maintaining accurate filing systems, receiving post, diary management and scanning patient notes.
* To keep waiting areas tidy and patient information materials up to date.
* To input outcomes of appointments, including missed appointments, into the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner.
* To maintain confidentiality, comply with the Data Protection Act and local Trust policies, and act with flexibility to support other functions when appropriate.
* To be aware of Service and Trust policies and guidelines and ensure all these are adhered to.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, serving a core population of over 500,000 people across South West England. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and prides itself on a diverse workforce that reflects the local community.
Position Details
* Date posted: 23 October 2025
* Pay scheme: Agenda for change
* Band: 2
* Salary: £24,465 per year
* Contract: Permanent
* Working pattern: Full‑time, Part‑time
* Reference number: 387-S0733-TJ-B
* Job location: Bristol Dental Hospital, Lower Maudlin Street, Bristol, BS1 2LY
Job Responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Essential
* Previous NHS experience (E) (2)
* Clerical/administration experience, including filing and/or reception (E) (2)
* Excellent telephone and reception manner (E) (2)
* Able to work under pressure, meet deadlines, and maintain a high standard of accuracy (E) (2)
* Good organisational skills (E) (2)
* Good IT skills, including Microsoft packages (E) (2)
* Confidence to handle difficult conversations with patients, relatives and carers (E) (2)
* Attention to detail (E) (2)
* Ability to work independently and as part of a team (E) (2)
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E) (2)
Desirable
* Previous receptionist experience in a healthcare or public setting (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
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