Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This role would suit someone who has worked in retail and dealt with customer enquiries over the phone or someone who is looking to return to the workplace.
You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your on boarding as well as regular training and development.
Your responsibilities will include:
Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
First point of contact for customers calling with enquiries relating to policy maturities
Liaising with financial advisers and third parties
Dealing with a variety of calls, assessing and answering customer enquiries
Responding to requests for information in a professional manner via letter and email
Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
Working as a team to ensure that service standards are met
Skills and experiences required:
Previous experience within a customer service, call centre, financial or contact centre role
Excellent telephone manner
Strong written and oral communication skills
Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What's on offer:
£23,842 annual salary
25 days holiday plus bank holidays per annum
Excellent discretionary annual bonus scheme (circa £1660.00)
Contributory pension scheme (up to 15%)
Life cover (x4 pensionable salary)
Hybrid working after training (1 day week from home)
Supportive team culture
Dedicated training programme and on-going development
1 days paid charitable workday
Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
This role is a full-time, permanent position