* Edinburgh or Glasgow or Londonor Aberdeen,United Kingdom
* Energy Voice and EFWD
Job Description
ABOUT THE ROLE
Job Title: Community Management Executive (Energy Voice & EFWD)
Reporting to: Corporate Growth & Community Lead (CGCL)
Location: Edinburgh or Glasgow or London or Aberdeen, United Kingdom
Ways of Working: UK,Hybrid(1-2 days in the office per week)
Contract Type: (Full Time;Permanent)
Travel Required:Across the UK; 1-2 times a month
We are hiring aCommunity Management Executiveto joinEnergy Voice & EFWDin any one of our Edinburgh, Glasgow, Aberdeen, or London offices.Energy Voice & EFWD,part of theDC Thomson media and publishing company, is going through a period of rapid growth.
ROLE PURPOSE
The Community Management Executive supports the growth,engagementand retention of the Energy Voice & EFWD communities in a competitive and shifting market. The role exists to deliver consistent member experiences,maintainhighqualityinteractions, and ensureaccuratedata and insight flow that protects retention and supports commercial outcomes.
Operating within a portfolio business moving towardaskillsbased,outcome drivenmodel, this role provides reliable,day-to-dayexecution, early risk escalation, and contributes to shared best practice across teams.
ABOUT YOU
The Community Management Executiveis accountable forthe operational delivery of engagement touchpoints, visibility activity coordination, CRM accuracy, and issue resolutionacrossEnergy Voice & EFWD membership and corporate communities (UK and international).They willowntheday‑to‑day engagement actions, data hygiene,logisticscoordination, and continuous improvement of basic processes.The successful candidate will deliver consistently for Energy brands while contributing reusable templates and practices thatcan be adopted across the wider portfolio.
KEY RESPONSIBILITIES
* Accountable for consistent member engagement delivery–Executes scheduled outreach, updates and communications that drive measurable
* Accountable for campaign & visibility support–Coordinates asset flow, campaign scheduling and tracking to agreed timelines andquality.
* Accountable for CRM accuracy & data hygiene–Maintainsaccuraterecords;identifiesshifts in engagement patterns and flags risks.
* Accountable for events & member experience support–Deliverslogisticsfor smaller sessions and supports seamless execution at larger events.
* Accountable for issue resolution & escalation–Resolves routine issues within SLAs; escalates risks with context and recommended nextsteps.
* Accountable for contributing to portfolio best practice–Documents processes, shares improvements, and adoptscross brandtemplates.
REQUIREMENTS
SKILLS & EXPERIENCE:
* Prior experience in a client facing role
* CRM knowledge
* Prior experience with operationallogisticsrelated to events, podcasts, interviews, administrative support
* Prior experience leading engagement initiatives, using lifecycle tools, and interpreting basic engagement indicators.
* Demonstrable experience setting up, scheduling, assetcollationand routine campaign coordination.
* Confident publishing content using digital tools under guidance; applies templates and checklists.
* Able to produce clear, user centred content aligned to agreed standards across email,weband social.
* Skilled in pulling basic reports, checking data quality, and flagging simple patterns/changes.
* Able to use defined metrics and tools to highlight performance shifts and support continuous improvement.
* Ability to build effective working relationships with members,clientsand internal teams by applying structured communication routines.
* Prior experience managing day-to-day interactions independently within defined boundaries, keeps information flowing,identifiesissues early, and escalates appropriately to theCorporate Growth & Community Lead (CGCL)
* Good understanding and experience of UK Energy Ecosystem
BEHAVIOURS:
Being More Curious
* Seekssimple, actionable insight; asks clarifying questions to understand member needs.
* Brings external examples or suggestions for improving process or experience.
Experiment with Purpose
* Runs small-scale tests based on guidance; documents what works and whatdoesn’t.
* Applies learnings to the next iteration.
Owning the Outcomes
* Treats quality, data accuracy, member experience and deadlines as personal commitments.
* Flags risks early with options for recovery.
Being More Collaborative
* Works transparently; shares progress, blockers and outcomes.
* Contributes templates/checklists to support cross brand consistency.
To apply for this role, pleasefollow our online application process and submit a CVand cover letter.
Closing date for applications:9thApril 2026 at 12:00noon
DC Thomson offers an amazing opportunity to support and work across a variety of companies, in a range of diverse roles and areas of interest. Group Services support the entire DC Thomson Group and form a number of core business functions, which enable the smooth and effective running of our businesses.
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