Family connect advisor

Telford & Wrekin Council has put Children and families at the heart of its' vision for the future. In reshaping our services, we have established Family Connect, a new multiagency partnership approach to safeguarding children and young people. Family Connect operates a single point of contact for services accessed by the public and professionals to ensure that the right service is delivered at the right time, in the right place by the right people. The Family Connect Service is a fresh approach to safeguarding children. It consists of a multi‑agency partnership that offers child‑centred co‑ordinated activity. The post holder working in the Family Connect service will be required to supply all stakeholders with timely information, advice, guidance and support to ensure the right service at the right time can be accessed. For further information on the role please click on the links below to view the job description and person specification. This post is office based and operates Monday, Thursday and Friday 8:50am – 5:00pm. Here at Telford and Wrekin Council, we have been judged to be outstanding overall in terms of effectiveness (the only Authority in the West Midlands with this judgement) for the second time! Here’s just some of the great things Ofsted had to say when they visited us in April 2024:

• Children and families in Telford and Wrekin continue to experience exceptional social work practice when they are in care and as care leavers.
• Participation is a real strength and children’s and families' involvement is threaded throughout service developments.
• Social workers know their children well and have developed effective relationships with parents.
• The virtual school is a significant strength in Telford and Wrekin.
• Care leavers benefit from an extremely comprehensive and generous local offer.
• Corporate parenting is a strength in Telford and Wrekin.
• The stability of the experienced workforce creates the perfect environment to benefit children and care leavers. As a result, social workers maintain relationships with children who know them over many years, which contributes to children's feeling of belonging.
• Staff enjoy working in an environment where senior leaders are visible, and they feel valued.

There has never been a more exciting time to join our service after the recent publication of our Ofsted Inspection! Join Team Telford – Where People Make the Difference. We’re proud to be the LGC Local Authority of the Year 2025 – and it’s all thanks to our incredible people. At Telford & Wrekin Council, we don’t just deliver services – we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.

A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities. A culture that celebrates diversity and champions inclusion. If you’re passionate about making a difference, we’d love to hear from you.