IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.
Position Overview
* Utilise the IT Helpdesk function, logging calls and responding within the SLA
* Provide campus-wide support for staff, students, conferencing events, and external clients
* Assist in collecting information and maintaining college and licensing registers
* Test and deploy new software; troubleshoot hardware and software when required
* Support college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc.)
* Build and replace hardware throughout the organization; install and configure hardware and software
* Participate in college events
* Join the IT out-of-hours on-call rota (1 week in 5)
* Prepare for and attend 1:1s and PDRs; liaise with Line Manager regarding personal work
Position Requirements
* Experience in a similar role
* Knowledge of troubleshooting
* Experience in installing and configuring hardware & software
* Flexibility to support weekend and evening events
* Excellent communication and problem-solving skills
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