Overview
Role: Process Advisory with Network Operations
The Process Advisory Consultant role is integral to the successful transition of services within our dynamic and fast-growing digital transformation environment. The ideal candidate will bring extensive experience in Network Operations and Process Advisory, with a proven track record of delivering high-quality service transition outcomes.
Key Responsibilities
* Conduct comprehensive Integrated Service Assessments, ensuring precise definition of service design and transition criteria that capture all relevant service interdependencies.
* Collaborate closely with stakeholders to define and agree upon integrated requirements and solution designs, culminating in robust Service Design Packages that align with organizational objectives.
* Develop and maintain an Integrated Service Transition Approach and Plan that coordinates multiple service components and timelines effectively to minimize risk and enhance delivery quality.
* Create detailed Integrated Service Design Packs and Support Models that provide clear guidance and support frameworks post-transition.
* Manage the iterative review process by submitting updates to Service Owners, incorporating their feedback diligently to ensure alignment and continual improvement.
* Deliver targeted training and coaching sessions to Service Owners and Vendor partners, empowering them with the necessary knowledge and skills to support Integrated Service Transition successfully.
* Utilize feedback loops from Service Owners and Vendors to fine-tune the Integrated Service Transition processes, enhancing effectiveness and stakeholder satisfaction.
* Act as a trusted advisor to Service Owners, providing expert advice on resolving inter-service issues and minimizing potential conflicts to uphold service continuity and quality.
The ideal candidate must have working knowledge on Network operations as mandatory.
Delivery Process/ FunctionName
Quality
Experience: 5-8 Years.
We are reinvention-focused and welcome applications from people with disabilities.
Senior/Role Details
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* IT Services and IT Consulting
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