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Technical support team lead — mentor, escalations & sla

Southend-on-Sea
Onecom
€37,000 a year
Posted: 30 March
Offer description

A leading communication technology provider in the UK is seeking a Technical Support Team Leader to oversee first-line agents and enhance customer experiences. The role involves guiding team growth, managing escalations, and improving operational efficiency. Ideal candidates have experience in technical support and team management, and are committed to customer satisfaction. Enjoy generous perks including 25 days holiday, well-being support, and in-house training. This position requires on-site presence at one of our locations.
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