Job Title: IT Floorwalker / Desktop Support Location: Various sites in Sussex Day Rate: £170 per day - Ltd Company (Outside IR35) or PAYE Umbrella Working Hours: 07:00-15:00 and 11:00-19:00 Mon-Fri Duration: 1 month initially Start Date: ASAP Role: We are searching for a team of IT Floorwalkers / Desktop Support Engineers to support a userbase in Sussex following a large IT project. Aside from possessing a good technical grasp of the desktop support environment, excellent customer service skills are required as you will be interacting with users in a face-to-face capacity, so empathy, patience and a friendly persona are vital to this role. There is a requirement to attend multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential. Main Duties: Attend sites during system rollouts to support users with any desktop related technical issues they may have Conduct regular walkarounds, actively seeking out potential issues and support opportunities Respond to queries from users appropriately and in a timely manner Keep record of issues arising that are not already accounted for in troubleshooting guides Regular reporting with the project team, resolving any outstanding issues Light-touch training of users with new processes Key Skills & Competencies: Proven experience in desktop support Good knowledge of operating systems and the user environment Ability to work efficiently under pressure Patient & understanding when providing support Good problem solving skills Excellent customer service This role will involve visiting multiple sites in and around Sussex, so a valid licence and access to a vehicle is essential