We are looking for highly motivated reception administrators to join our dynamic and friendly team to work in GP Practice. We are an innovative and forward thinking System One practice committed to delivering the highest standard of patient care.
Main duties of the job
To provide and maintain a high standard of care for visaitors and patients as well as providing assistance to other members of the primary healthcare team.
The duties will include all tasks normally undertaken by a reception administrator. This will include but is not limited to the following:
To ensure that all visitors, telephone callers, and patients accessing the practice are greeted professionally. To ensure all telephone calls are managed appropriately.
To assist patients in accessing the most appropriate healthcare professional to meet their clinical need.
To manage the flow of patients and patient administration queries. To ensure the administrative clinical pathways are followed.
The Job may vary according to the need of the business.
About us
At Earls Court Medical Centre, our dedicated team of healthcare professionals is committed to providing high- quality, patient-centered care.
Our GPs work closely with a skilled group of nurse, healthcare assistants, CP, FCP and administrative staff.
Job responsibilities
Key Responsibilities
1.System One Management:
Proficiently use the System One clinical software for managing patientrecords, appointments, and clinical data.
Ensure patient information is accurately entered and maintained, adhering todata protection regulations(GDPR).
Provide Support to clinical staff in navigating and troubleshooting SystemOne.
2.Target Coordination:
Track and monitor practice performance against KPIs. including clinicaltargets and patient satisfaction metrics.
Coordinate with healthcare providers and staff to achieve QOF and othernational/local health targets.
Generate and analyse reports from System One to inform practice strategy andperformance improvements.
3. Administrative Duties:
Manage patient appointments, referrals, and follow-ups efficiently usingSystem One and other systems.
Handle general administrative task such as filing, scanning, and processingmedical correspondence.
Provide front-desk support as needed, including answering patient queriesand scheduling appointments.
4.Performance Optimization
Implement processes to streamline practice workflows, and improving patientflow.
Work closely with Practice Manager to monitor and improve operationalefficiency within the practice.
Assist with the development and execution of action plans to meet patientcare and administrative goals.
Act as a liaison between medical staff, administrative staff, and patientsto ensure effective communication and coordination
Coordinate meetings, training sessions, and team briefings to support staffdevelopment and communication.
Engage with external partners, such as hospitals, other GP practices,healthcare providers, to facilitate patient care pathways.
Ensure adherence to all relevance legislation, including GDPR, CQCstandards, health and safety regulations
Regularly review and update all practice protocols, policies, and proceduresto ensure regulatory compliance.
Assist with the monitoring of practice budgets, particularly around the useof resources for meeting clinical targets.
work with the Practice Manager to maximize income from QOF and otherincentive schemes.
Person Specification
Qualifications
* Good communication
* GCSE
* Understanding of IT., software and apps
* Multilingual spoken
* previous experience in GP setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
J-18808-Ljbffr