Fraud Caseworker
We have an exciting opportunity for a Fraud Caseworker to join the Victim Help Centre team in North Wales, working 37.5 hours a week. This is a Fixed Term position to cover maternity leave until 20th October 2026.
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…
County/Borough North Wales Office location Victim Help Centre, St Asaph Business Park, St Asaph. Denbighshire LL17 0HQ Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 9.00am - 5.00pm (Occasional Saturdays and some evenings depending on service demand). Basic Salary £26,830.20 per annum Contract type Fixed Term DBS required? Enhanced End date (if fixed term) 20/10/2026 Police vetting required? Yes Closing Date 21/08/2025 Ref No 6264 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. Flexible working options including hybrid working
3. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
4. An extra day off for your birthday & options to buy or sell annual leave
5. Pension with 5% employer contribution
6. Enhanced sick pay allowances, maternity & paternity payments
7. High Street, retail, holiday, gym, entertainment & leisure discounts
8. Access to our financial wellbeing hub & salary deducted finance
9. Employee assistance programme & wellbeing support
10. Access to EDI networks and colleague cafes
11. Cycle to work scheme & season ticket loans
12. Ongoing training & support with opportunities for career development & progression
About the role:
The purpose of this role is to deliver frontline service to victims of fraud within North Wales providing immediate and on-going emotional support to victims of Fraud by providing high quality, accessible, relevant telephone, Livechat and outreach support.
Based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and Action Fraud. The post holder will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.
The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.