Summary
JAM Group is a Telford based group of companies who are looking for an extraordinary individual who wants to help this dynamic and exciting business grow. You will be involved in every aspect of the business: HR, Compliance, Training, Finance, Operations, Recruitment, Strategy, Event Planning etc, before you decide what you want to specialise in.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
•£7.55 per hour (0-3 months) •£8 per hour (3-6 months) •£9 per hour (on successful completion of JAM probation -min 6m)
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am - 5pm.
35 hours a week
Start date
Monday 6 October 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Logging calls, inputting new staff and client data
* Administrative support e.g. planning and creating shift rotas, creating job adverts, interviewing, calling staff to get their availability for work, helping on projects, note taking, setting up training sessions, taking staff pictures, general office administration
* Utilise systems effectively
* Attend team meetings
* Meet JAM clients and build collaborative relationships
* Communicating effectively with colleagues, care staff and clients
* Teamwork and building relationships - working together to achieve the best possible outcomes for our clients and care staff
* General support in the HR, Finance, Operations, Strategy, and Recruitment functions until you decide on your specialist area
* Manage own portfolio of tasks, own targets, and own plans
* Be open to trying new things/roles and getting stuck in
Where you'll work
Suite 1, Kingsland House
Stafford Park 1
Telford
TF3 3BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Business Administrator Level 3
* One day every two weeks at Telford College
* Assigned mentor within the workplace
* Assessor visits from Telford College
Requirements
Essential qualifications
GCSE in:
* English (grade C / 4)
* Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Administrative skills
* Desire to commit and deliver
* Hardworking
* Enthusiastic
Other requirements
Currently the Head Office is Stafford Park in Telford, but will be moving, though only a few miles down the road, to EG - Shifnal.