Job Description
Customer Services Change Specialist (Voice)
Location: Basildon
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s bright
est talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
* Flexibility: Hybrid Work Model
* Your Future: Professional Development Reimbursement including access to SS&C University
* Work/Life Balance: Competitive holiday scheme
* Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
* Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
* Management company change requests
* Internal Voice initiatives and improvement opportunities
* Supporting delivery of wider business change impacting Voice
* Representing Voice in audits, meetings, and project discussions
* Helping ensure operational change is practical, well-managed, and embedded effectively within the contact centre
What You Will Bring:
* Quality driven with a pride in delivering excellence
* Able to build effective relationships with internal and external clients and their customers
* Willing to successfully adapt to changing demands and conditions
* Able to communicate appropriately through different methods; suitable for varying audiences
* Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
* Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
* Able to work in co-operation with others to achieve the desired outcomes
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.