Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Nexus House, 4 Gatwick Road Town Crawley Salary £100,000 - £130,000 Per annum Salary period Yearly Closing 28/04/2024 23:59 Interview date 17/05/2024
Executive Director of Operations
VSM
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
South East Coast Ambulance Serviceworks across a diverse geographical area of 3,600 square miles which includes densely populated urban areas, sparsely populated rural areasand some of the busiest stretches of motorway in the country. We employ over 4,000 staff over 110 sites with our Head Office in Crawley and over 90% of our staff care for patients either face to face or over the phone.
Our work environment is demanding, high intensity and rewarding in equal measure and spans four Integrated Care Systems requiring a high degree of resilience and a commitment to collaborative working both within and outside the Trust.
SECAmb works to demanding, high intensity performance standards across four Integrated Care Systems and executive roles require a high degree of resilience and the ability to work in partnership both within and outside the Trust.
The Executive Director of Operations also works collaboratively with the Executive Director of HR and OD and recognised Trade Unions to achieve as safe and positive environment for staff as possible.
The post holder works very closely with the Executive Director of Planning and Business Development and the Chief Operating Officer who ensures that the pace and scope of the work of the three directorates are in sync.
Main duties of the job
As Executive Director of Operations you will lead professional operational delivery to ensure high quality services that are responsive, safe and effective. In addition you will champion the transition activities for the Trust's in its strategic journey to a clinically-led organisation.
A vital focus for the role will be the delivery of a positive culture across the Trust underpinned by our values.
The Directors are based in Trust HQ in Crawley but are required to travel across the geography of the Trust. All Directors are part of the Executive on call rota that requires the ability to be in the three counties at short notice
Working for our organisation
* Option to join NHS pension scheme
* A minimum 27 days' holiday each year, increasing after 5 years’ service.
* Personal and professional development and training opportunities.
* Salary Sacrifice schemes for cars or push bikes.
* Access to occupational health and counselling services.
* Back up buddy App
* Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
* Ensure the delivery of high quality urgent and emergency care services to the patients and population of the south east coast area.
* Provide leadership to directorate staff in line with Trust values and desired diverse and inclusive culture in order to maximise effectiveness, efficiency and experience of frontline and call centre operations.
* Deliver services to the required performance standards as set out by national and locally agreed targets and KPIs so that patients receive a timely and responsive service.
* Achieve service delivery within agreed financial envelope in order to help ensure the Trust achieves its financial targets and becomes sustainable in the longer term.
* Drive quality improvements in the delivery and organisation of services and the education and professionalism of staff to ensure a modern responsive service to patients
Person specification
Education, Training and Work Qualifications
* Demonstrable evidence of CPD
* Senior leadership in a critical high intensity emergency environment or ambulance sector
* Providing Board assurance on compliance is demonstrated in the outcome of previous roles
Experience
* Board level experience
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.
Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.
In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.
The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable. We are a committed Disability Confident Employer and offer on-going support, should you be successful, with any adjustments you may need when performing your role.
When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
If you have previously applied for this role and were deemed not appointable at any stage of the recruitment process, you cannot normally apply for the same or similar role for a minimum of six months from the date of application. This is to allow time for the candidate to receive feedback and undergo the appropriate development.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.
When completing the reference section, please include details to cover the last three years’ history.
Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.
If you are a current SECAmb employee and applying for a substantive position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. If you are currently paid under Annex 5 and this post is the same banding as your current role, you can request to remain on Annex 5, or move to Section 2.
Section 2 unsocial hours will automatically be paid via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicatedSection 2 page on The Zon e .
If you are a current SECAmb employee and applying for a Secondment/Acting Up position, this would not be classed as a permanent change to your terms and conditions so if your application is successful, your current unsocial hours arrangements will not change for the duration of the secondment/acting up period.
Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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