Introduction
The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
Responsibilities
* Sales - Responsible for:
o Meeting or exceeding personal sales per hour goals
o Being a role model and demonstrating excellent selling skills and customer service
o Executing successful promotions and special events/pre-sells/GWP’s
o Driving sales through customer clienteling
o Work with store management to optimize business to business
o Achieving assigned $ line goal
o Identifying and reducing shrinkage in area
* Customer Service - Responsible for:
o Meeting or exceeding SPH goal
o Meeting or exceeding credit application goals
o Thanking each customer by name following a purchase
o Handling each transaction efficiently and accurately
o Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
o Building customer clientele base
o Recording and protecting personal identifying customer information
* General Responsibilities:
o Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
o Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
o Ensuring timely set-up including signage for promotional events
o Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
o Maintaining Belk and vendor professional dress standards (uniforms) and appearance
o Cooperating with fellow associates and management
o Complying with store policies concerning attendance, tardiness, and associate handbook
o Accepting additional duties or shares responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
o Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
Minimum Education & Experience
* No education requirement
* Experience in retail preferred
* Excellent communication skills
* Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Physical Requirements
* Ability to use computer keyboard, standard telephone and other related business equipment
* Hand manipulation to remove sensor tags
* Ability to push / pull 100-500 pounds when moving stock carts
* Task demands vary in each department because of the different types of merchandise
* Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
* Ability to apply treatment/make-up to customer's face
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