Service Delivery Engineer
Bedlington
Negotiable Salary Depending on Experience
Our long‑standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever‑growing team!
Responsibilities
* Be the first point of contact for IT issues, following them through to ensure they are complete
* Work within a virtual team to provide support to staff around the globe with IT issues escalating where necessary to other teams
* Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
* Support local systems such as servers, storage telecoms and networking as well as managing company phone systems and time clock systems
* Ensure adequate backups are completed and monitor the availability of global systems through existing portals
* Be responsible for ensuring adequate backups are completed, logging/ resolving /escalate issues and managing company phone systems and time clock systems
* Provide technical assistance and training to computer users on the application software, hardware and computer services and be responsible for IT hardware and software inventory
* Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems
* Ability to internalise and advocate the customer’s position
* Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
* Once up to date join or cross lead a Virtual Team
Desired Qualifications
* Knowledge of ITIL Service Management and process execution is a benefit
* Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016
* Knowledge of VMware vSphere infrastructure
* Knowledge of HP server and storage technologies
* Experience of working in a global multinational company
* Knowledge of VOIP and PBX systems
* Knowledge of Office 365 and its applications
* Knowledge of Symantec Backup Exec version 14 to latest version
* At least 3 years’ experience in IT
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