Help Desk Administrator Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent Introduction Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business. The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery. Key Duties: Schedule engineers and manage dispatch. Provide a friendly and professional point of contact for customer queries and concerns. Handle incoming and outgoing calls as required. Log calls into the CAFM system and allocate to engineers or subcontractors. Close calls on the CAFM system, updating clients on progress or confirming completion. Raise purchase invoices for materials and purchase orders for subcontractors. Liaise with contract staff and subcontractors to ensure timely return of required information. Respond to queries, amend data and re-issue tasks as necessary. Work with the Contract Manager to improve service quality and reporting processes. Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs. Requirements: Previous experience working on a help desk. Experience in engineer scheduling o...