Retail Shop Manager South London, SW4 Are you currently looking for a new role as a Shop Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference to the lives of those facing life-limiting illness in the community? About Us Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end-of-life care for around 2,500 people every year, enabling each of them to make the very best of every moment. Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year. We are now looking for a Retail Shop Manager to join our team on a permanent, full-time basis, working 37.5 hours per week. Rewards and Benefits of Working at Trinity - Salary of £29,355 - £33,197 per annum - A generous 27 days annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) - A pension scheme is offered with employer contributions of up to 7.5% - Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum - Cycle to Work scheme and interest-free season ticket loans available - Free eyesight tests for DSE users and a contribution towards the cost of glasses - 25% store discount in Trinity shops - Life assurance cover - Lots of opportunities to attend exciting and high-profile events, e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party - Regular ballots for donated free tickets and prizes - Access to courses of free counselling This is a rewarding opportunity for an experienced retail professional with strong leadership and customer service skills to join our compassionate hospice organisation. In a role that truly matters, youll have the chance to shape an inviting retail space, inspire your team and make a visible difference in the local community. Whats more, youll join an organisation with a proud history dating back to 1891, where youll benefit from a terrific benefits package designed to enhance your personal and professional wellbeing. So, if youre eager to make an impact and grow your career in a role that blends retail leadership with meaningful community contribution, read on and apply today. Your Role As a Retail Shop Manager, you will ensure the efficient running of one of our charity shops in South London. Specifically, you will lead and inspire the team to achieve sales targets while delivering outstanding service to both customers and donors. Your duties will extend to managing the stockroom and shop floor, overseeing merchandising, and creating eye-catching visual displays that reflect our brand and values. Beyond this, you will actively support hospice and retail campaigns, acting as a proud ambassador to raise awareness of our work and mission. About You To be considered as a Retail Shop Manager, you will need: - Retail experience, either in the commercial or charity sectors - Experience of dealing with the public face-to-face and over the telephone - Knowledge of the charity retail sector - Good literacy and numeracy skills - Excellent communication and customer service skills - Leadership and motivational skills The closing date for this role is 22nd March 2026. Other organisations may call this role Retail Manager, Charity Shop Manager, Store Manager, Branch Manager, or Retail Supervisor. Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. So, if youre ready to combine commercial focus with genuine social impact as a Retail Shop Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.