Overview
Order to Cash Lead, Global Business Services
IVC Evidensia is a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives and support in the region of 25,000 animals daily across our international network. We champion the long-term health and welfare of animals and pursue our purpose of Healthy Animals, Happy Owners.
The GBS Order to Cash Lead is responsible for overseeing the end-to-end OTC operations within a multi-entity international environment. The role ensures service delivery through our outsourced partner, Genpact, meets expectations in terms of performance, efficiency, accuracy and reconciliations. The OTC Global Process Owner will report into this role, and together you will drive operational excellence and alignment with business goals. You will foster continuous process improvement and leverage technology and automation to optimise processes, workflows and reduce manual/transactional activities.
You will partner with the Genpact OTC management team, country and regional CFO network to ensure delivery of OTC operations meets expected outcomes. The role requires timely execution of processes across regions, monitoring SLAs, KPIs and compliance metrics, and prompt issue resolution. You will implement best practices and support global standardisation of OTC policies and procedures with a focus on stakeholder engagement, compliance and risk management. This is a senior leadership role within GBS and you will help shape the evolution of our global OTC function.
IVC Evidensia is undergoing a period of significant change. This role requires strong relationship management, leadership, extensive knowledge of OTC practices, and the ability to navigate complex balance sheet processes. You will collaborate with cross-functional teams and stakeholders in a rapidly evolving organisation.
Diversity and Inclusion As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are happy to discuss any reasonable adjustments needed during the recruitment process.
Key Accountabilities/Responsibilities
* Oversee all OTC operational activities from a performance (KPI), efficiency and accuracy perspective, ensuring accurate and timely management of GBS OTC activities for multiple countries and regions.
* Full accountability for the Order to Cash outsource provider performance.
* Develop and implement a global strategy for GBS OTC processes with the support of the OTC Global Process Owner.
* Maintain accurate reporting for all OTC costs with the support of our Contracts Manager and report to GBS Management.
* Establish and maintain strong relationships with regional & country CFOs, Group Finance and Genpact management to ensure seamless balance sheet reporting delivery.
* Ensure compliance with global group policies, regulations and reporting requirements in each country within your region.
* Drive process improvements to enhance efficiency, accuracy, and scalability of balance sheet reporting.
* Stay updated with IFRS/GAAP legislation, industry trends, and emerging technologies in global accounting management.
* Collaborate with cross-functional teams including GPO, finance, legal, and IT to streamline month end close processes and data integration.
* Develop and monitor KPIs to assess month end reporting performance and ensure SLAs are met.
* Manage relationships with external and internal auditors, tax authorities, and other stakeholders for audits and compliance checks in collaboration with the GBS Statutory Accounting & Audit Lead.
* Stay informed about industry best practices and participate in professional networks or associations to foster knowledge exchange.
Experience/Qualifications
* Qualified Accountant (CPA, ACCA, CIMA)
* Minimum of 7+ years of progressive accounting experience with at least 3+ years in a leadership role in a global finance environment
* Minimum 5+ years experience in dealing with and managing outsourced accounting operations with service providers
* Proven track record of effective leadership and a strong behavioural profile in a complex OTC function, including working with external partners and leading change
* Extensive knowledge across the full OTC process, including month end close, tax, treasury, commercial finance and group reporting
* Strong knowledge of global finance reporting, regulations and compliance requirements across multiple countries and regions
* Experience in managing relationships within a finance reporting environment
* Strong leadership and people management skills to lead and motivate a diverse team
* Exceptional communication and interpersonal skills to collaborate with stakeholders at all levels
* Strategic thinking and problem-solving abilities to drive process improvements and optimise OTC operations
* Strong analytical skills to assess finance data, identify trends, and make data-driven decisions
* Understanding of data protection regulations and confidentiality requirements in handling financial information
* Proficient in MS Office, particularly Excel and Power BI, for data analysis and reporting
* Continuous learning mindset to stay updated with changes in global finance regulations and best practices
What We Offer
At IVC Evidensia we recognise that our people are fundamental to our success. In addition to a competitive base salary, you will benefit from:
* Work-life balance
* 26 days annual leave
* Cycle to Work scheme
* Employee wellbeing initiatives
* Pension
* Discretionary Bonus
* Discounted staff pet care
* Dog-friendly office
* Free parking available at Head Office
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