We are recruiting for a Customer Service & Reservations Agent to join a well-established Cargo GSSA operation. This is an excellent opportunity for someone with air cargo experience who enjoys customer interaction and working in a structured office environment.
Key Responsibilities:
* Managing cargo reservations and space bookings for airline customers
* Handling customer enquiries via phone and email in a professional manner
* Liaising with airlines, freight forwarders, and internal teams
* Processing bookings accurately within cargo reservation systems
* Monitoring flight allocations and maximising load factors
* Preparing and issuing confirmations, amendments, and cancellations
* Ensuring all activities comply with company procedures and airline requirements
Skills & Experience Required:
1. Previous experience in air cargo customer service, reservations, or GSSA operations
2. Good understanding of cargo booking processes and airline capacity management
3. Strong communication and customer service skills
4. High level of accuracy and attention to detail
5. Confident IT skills and experience using cargo systems
6. Ability to work indep...