Customer Service Advisor (FTC)
Birmingham
£29,000
Permanent
Are you an experienced Customer Service Advisor (FTC) looking for your next career move? This is your chance to join an industry leader, where you will act as the primary contact for residents’ enquiries at the Helpdesk.
As the Customer Service Advisor (FTC), you’ll play a crucial role in the following:
* Reception & helpdesk based with requirement to cover the helpdesk 8am – 8pm; as such a range of working patterns may be available.
* Promote access to the wider services & support from the university.
* Take ownership for and respond to all customer enquiries in a timely fashion
* Log & track all reactive work order requests on the Maximo 7.6 CAFM system
* Support all planning of student arrivals to the site
* Distribute reactive work orders to in-house engineers and subcontractors as required.
* Administer all building access cards & keys for residents & visitors on site
* Maintain & update student handbooks and display screens / boards across the site
* Administer Permits to Work and Access tokens to subcontractors as required.
* Undertake cyclical housekeeping duties within the accommodation units & externally as required
* Monitor stock levels and report data to the contract administrator
What you'll need to succeed
To be successful in the role of Customer Service Advisor (FTC), you’ll bring the following skills and experience to the role:
* Demonstrable experience in a customer facing role, preferably within an accommodation environment
* Facilities Management experience desirable.
* Experience of Maximo / other CAFM systems is essential
* Demonstrate good time management skills, working to deadlines and adhering to set procedures.
What’s in it for you?
This is a fantastic opportunity to join a company in the midst of a tremendous growth period, with a clear vision for the future. If you’re looking for a career move that offers both personal and professional development, this is the role for you.
Ready to make your mark?
If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Kelsey Gwilliam