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Overview
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success.
You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors. You will enjoy meeting people and always be willing to go above and beyond what is expected. You will work within our coldstore that runs at a chilly -20ºC. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team, and we encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK.
View our latest TV ad here https//www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches
£12.60 per hour + bonus + company benefits.
We’re dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
* Deliver frozen meals to our customers in a timely manner
* Picking orders within the coldstore
* Use our app to update customers’ deliveries
* Deliver exceptional customer service at all times
* Undertake pre-shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as and when needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Help the office team and picking team when required
* Report health and safety, stock quality and mechanical issues
* Assist the team if another member is absent or on holiday
* Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential qualifications
* Experience within a customer service-based role
* Full UK Manual Driving Licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
* You must have held a UK manual driving licence for at least 2 years.
Desirable qualifications
* Experience of multi-drop delivery role
* Experience within a care-based role
* Warehouse experience
* Health & Safety awareness
Personal qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Other requirements
* All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Benefits
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays (which are considered a normal working day)
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
* Life assurance scheme worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks scheme including salary sacrifice options and retail discounts
We are a family-owned business committed to creating outstanding meals and a sustainable future. We embrace inclusion and support British food and farming, focusing on ethical and sustainable produce aligned with our Net Zero by 2040 goal. We are an accredited Living Wage employer.
We proudly support a more sustainable future and are dedicated to making a real difference for customers, communities, and staff. We are building an inclusive workplace where everyone reaches their full potential.
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